Archive for the ‘Google’ category

Google to review and possibly close operations in China

January 15th, 2010

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Google has posted on its official blog this afternoon and decided to share a difficult decision it is having to make about the company’s presence in China.

Apparently Google and a host of other large companies have recently been targeted by a highly sophisticated attack on their corporate infrastructures. To begin with it was thought this was just a grab for useful information by hackers located in China, but further investigation revealed it was targeted specifically at individuals associated with human rights activities.

In the post Google state:

We have evidence to suggest that a primary goal of the attackers was accessing the Gmail accounts of Chinese human rights activists … as part of this investigation but independent of the attack on Google, we have discovered that the accounts of dozens of U.S.-, China- and Europe-based Gmail users who are advocates of human rights in China appear to have been routinely accessed by third parties.

Google has responded to these attempts to gain access to Google services and its own infrastructure by enhancing its security, but is also stressing that individuals should be using security solutions on their own PCs.

Most importantly these targeted attacks have made Google question its presence in China. It is well known that Google has bowed to censorship in order to have a presence in the region, but now the search giant is no longer willing to comply and be censored. The post continues:

These attacks and the surveillance they have uncovered–combined with the attempts over the past year to further limit free speech on the web–have led us to conclude that we should review the feasibility of our business operations in China. We have decided we are no longer willing to continue censoring our results on Google.cn, and so over the next few weeks we will be discussing with the Chinese government the basis on which we could operate an unfiltered search engine within the law, if at all. We recognize that this may well mean having to shut down Google.cn, and potentially our offices in China.

The post, written by David Drummond, SVP of corporate development and chief legal officer at Google, makes it clear this is a tough decision. He also stresses that it was made by senior management and not with the involvement of any other staff including those based in China.

Read more at The Official Google Blog

Matthew’s Opinion

Although it’s not stated it is clear Google think that this isn’t some group of hackers attempting to target individuals, but either the government directly or an agency associated with or instructed by it. That’s the impression I get from the post.

Faced with such illegal and wholly wrong actions Google had to react and it seems to be doing so with an open mind and a will to negotiate with the Chinese government. It does seem more likely, however, that Google is going to have to walk away from China. There is no way the Chinese government would agree to not censor content on Google services and Google is stating that’s what it needs to happen to stay in the Chinese market.

We don’t know how long it will take for this to come to a conclusion, but the real losers if Google does leave are the Chinese people. Anyone using Google services may see their accounts disappear and have to find other, censored and regulated service to use instead. Google is focusing on search here, but if search goes I suspect service like Gmail would too. Google may have no choice if it gets on the wrong side of the Chinese government.

Michelle Obama Picture in Google Image Results Creates Controversy

November 27th, 2009

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Search for Michelle Obama’s name via Google’s image search and you’ll likely find an image that has been characterized as a racist caricature of the first lady of the US in the top results.

The image is offensive to many and while some are demanding it be removed, Google (Google) is holding firm and yet still apologizing. The Washington Post has uncovered a formal apology from Google in the form of an ad displayed above the offensive image that directs visitors to a page explaining how Google’s search results algorithm works.

In short, while Google apologizes for upsetting searchers, it’s standing by the algorithm. The full text of the statement reads:

“Sometimes Google search results from the Internet can include disturbing content, even from innocuous queries. We assure you that the views expressed by such sites are not in any way endorsed by Google.

Search engines are a reflection of the content and information that is available on the Internet. A site’s ranking in Google’s search results relies heavily on computer algorithms using thousands of factors to calculate a page’s relevance to a given query.

The beliefs and preferences of those who work at Google, as well as the opinions of the general public, do not determine or impact our search results. Individual citizens and public interest groups do periodically urge us to remove particular links or otherwise adjust search results. Although Google reserves the right to address such requests individually, Google views the integrity of our search results as an extremely important priority. Accordingly, we do not remove a page from our search results simply because its content is unpopular or because we receive complaints concerning it. We will, however, remove pages from our results if we believe the page (or its site) violates our Webmaster Guidelines, if we believe we are required to do so by law, or at the request of the webmaster who is responsible for the page.

We apologize if you’ve had an upsetting experience using Google. We hope you understand our position regarding offensive results.

Sincerely,
The Google Team

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As the statement implies, Google will pull a photo should the site hosting it serve malware, which was apparently the case with the image in question at one point, as it was temporarily removed from search results. In any event, it is now back in the top spot.

Despite the inappropriateness of the image, we understand why Google would stand by their algorithm rather than play the role of censor. But do you? Let us know where you side on the heated image controversy in the comments.

Gmail Creator Thinks Email Will Last Forever. And Hasn’t Tried Google Wave.

November 22nd, 2009

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“Email is not going to disappear. Possibly ever. Until the robots kill us all.”

– Paul Buchheit, creator of Gmail, co-founder of FriendFeed, currently doing vague infrastructure things at Facebook.

Today, at our RealTime CrunchUp event in San Francisco, Buchheit and Threadsy founder Rob Goldman sat down for a chat with our own Steve Gillmor and Erick Schonfeld. The topic was: Can We Kill Email Already? All Aboard The Micro-Message Bus.

So can we kill email?

Well if Buchheit’s quote didn’t tip you off, the consensus was “no.” Though there are some interesting things coming out that are helping to expand our communication, we’re just not at the point now where we can live without email. And in fact, for many of these services like Twitter and Facebook, you still need email to be notified about new followers or new messages.

Threadsy (which launched at TechCrunch50 this year) is trying to help the transition away from email by integrating it with other services like Twitter, but even Goldman acknowledges that the email notification problem remains an issue because people keep relying on it. At one point, a question from the audience asked about Google Wave, another would be “email-killer,” and Schonfeld noted that he was having a hard time getting into it because he wasn’t getting notified via email when there is a new Wave message. So you can see the problem.

Speaking of Wave, when asked about his thoughts on it, Buchheit noted that he hadn’t actually tried it yet, while laughing. “The invite is sitting in my inbox.” This is significant because Buchheit was instrumental in creating Gmail for Google. But Buchheit doesn’t consider Google Wave as a replacement of email or even Twitter or Facebook. Both him and Goldman agreed that it seemed more of a collaboration tool. And both felt that despite some great technology it was still a few years away from having a polished experience.

When asked if there would be a mashup of social and private streams, such as email and Facebook with Twitter, Buchheit said that he felt rather than one thing killing off another that we would just keep layering on new things. Goldman noted that the next step for Threadsy is to provide better context about the messages you’re getting and who you are talking to. He also noted that being able to search across all your messages is key.

So, no. Email isn’t dead yet, but it may be changing.

[photo: (cc) Kenneth Yeung - www.thelettertwo.com]

Live Blog: Google Chrome OS Event

November 21st, 2009

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We’re here today in Mountain View, CA at the Googleplex for an event during which Google is promising to give a lot of details about Chrome OS. This includes a full product rundown and details about the formal launch, which is expected to occur early next year.

Sundar Pichai, Google’s VP of Product Management and Matthew Papakipos, Google’s Engineering Director for Google Chrome OS are speaking at the event. And there will be a Q&A session afterwards.

Below find our live notes (paraphrased):

SP: Welcome everyone. We’re here today to talk about Google Chrome OS. We aren’t launching it today and not beta today. But we’ve made progress. As of today the code will be completely open. We’re excited to announce this.

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Google Chrome is foundation of everything we’re doing here. Why do Chrome. It’s been a year. We just announced we’re over 30 million users – and now we’re already over 40 million users. We focused on speed, simplicity, and security. It’s 40% faster in JS than IE8. “One is fast and one is slow.” The most common feed back we get is “Chrome is fast.”

In the last year we’ve updated Chrome about 40 times, but most users don’t even notice. And we’re really focused on HTML5. We really want to push the web forward.

Just this year there is tons of new stuff coming:

1) Chrome for Mac will be ready before the end of the year. Very close now.

2) Chrome for Linux is coming along very well. That’s the foundation of Chrome OS.

3) Extensions are coming. We’ve taken our time to do this right. We have more details coming about extensions with certain partners. These update automatically.

HTML5, we want the web to apps as well as they do natively. We’ve been working hard on this. We want web apps to be able to use system resources the same way. Graphics is one example, we need a way to access to the GPU. Audio/video playback is key. And we need apps to work offline. We’re working with the other major browser vendors to make sure HTML5 comes along.

The growth in netbooks is amazing. Growth is exploding despite the recession. Ultra thin, ultra light computers. The trend is clear that we’re moving to web applications – not desktop applications. It’s the most successful platform out there right now. We’re moving from laptops down to netbooks on the regular computer end. On the other side we’re going from phones to tablets – these are all computers. Laptops are becoming more like phones too – always on connectivity.

ChromeOSspeed

Is there a better model of personal computing? We believe so. That’s Chrome OS.

We focus on three things. Speed. Simplicity. Security.

We want Chrome OS to be blazingly fast, basically instant-on. Chrome (the browser) on Chrome OS is going to be much faster.

In Chrome OS every application is a web application. There are no native applications. That gives us simplicity. It’s just a browser with a few modifications. And all data is Chrome OS is in the cloud. This is key, we want all of personal computing to work this way. If you lose your machine, you just get a new one, and it works. With security, because everything is a web app, we can do different things. No system is ever fully secure. With Chrome OS no user install binaries, so we can see bad things easier. We run completely inside the browser security model.

——–DEMO———

It takes about 7 seconds to to go the log-in screen. And another 3 seconds to log in to your application. And we’re working to make that faster.

Should be no surprise that it looks like Chrome the browser. We are opening up the project a year ahead of release right now. A lot of the UI will change in that time. But many of the core concepts here will carry over into the final product.

It looks like Chrome but it has application tabs. (Just like the pictures we posted.) And there is an App Menu. The UI will change a bit, but we want to give you a way to find your favorite applications. Panels are pesistent lightweight windows that never move. Buddy lists and chat are great for this. Or a notepad. And media pops up in little windows.

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Demo of a chess game being played within the browser. And you can allow it to take over the full screen so you don’t realize you’re in the browser.

And we want you to be able to read books in Chrome OS. And YouTube videos look great. And there is an all view mode (and the YouTube video is still playing. You can drag and drop tabs. “It just works.”

What happens if you plug in a camera? It simply opens a window with the camera’s files. I can pull any picture and open it in a new browser window.

ChromeOSsecurity2

Microsoft Office launched a killer-app for Chrome OS (laughs). So if you get an Excel doc, it will open in Office online.

People have many types of files with computers right? They need to get in them. Like PDFs, but these work instantly in the browser too.

———–Time for Matthew Papakipos to go under the hood of Chrome OS—————–

MP: Excited about the tech under the hood. All the code is out in the open now, you can go check it out.

We want this to feel much more like a television than a computer. All Chrome OS devices will be based on solid-state storage.

One of the reasons computers boot so slowly today is that they’re still looking for things like floppy drives. Does anyone use those anymore? No. We cut out a lot of the startup processes. And we open the browser immediately. And we have something called Verified Boot – Chrome OS auto-updates itself with all the security patches. Everytime you boot we double check that you’re running what you should be running. If something fails the cryptographic system check, we reboot to get a clean image. Basically this is system recovery.

Current OSes allow apps to have the same power as you. They can modify files, etc. This means a rogue app can do bad things. In Chrome OS all the apps are web apps, with a different security model. All apps are treated as if they are hostile at a system level. A web app can change files on your hard disk, etc.

And we have security sandboxing – same thing we do in Chrome. Every tab run in Chrome OS is locked down and different from other tabs.

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The File System: It’s always auto-updated. There are a few areas of the hard disk. The root partition is read-only. This is locked down, which is unusual in OSes today. User data is always encrypted. This is key for safety of your data. So important if you lose your machine.

All user data is synced with the cloud at all times. If you lose your machine, it’s not really gone.

———Back to Sundar Pichai——-

This is all about offering a choice for users.

We’re not going to go into too much detail about going to market today. We’re working on the software right now, but we are also working with manufacturers on the hardware level. For example, we only support solid-state drives and certain types of WiFi cards.

You cannot download and install Chrome on any machine. You will have to buy a new one.

End of next year. Before the holiday season.

While netbooks are popular, but some have usability issues. We want to make slightly larger netbooks with full sized keyboards and big trackpads.

Again, the code is all open source now. The Linux kernal, Unbuntu, Moblin have all been important to what we’re doing now. We can’t wait to see what people do with our code now.

If you are a developer and have the right type of netbook (and a screwdriver) you can get Chrome OS running today.

————Video Demo Time———–

———-Q&A Time———

Q: So many questions. One is what is the focus group for this type of device? I have an Android device now – can you run Android apps on Chrome OS? And Android devices are becoming so powerful, so why not just use this – is there a Chrome server solution?

SP: There are many possibilities. What we are doing across Android is great because it’s all open-source too. I think we’re going through a shift in computing, it’s exciting. Time will tell.

Q: Do you know what this Chrome OS netbooks will cost?

SP: You will hear that from our partners. They will be in the price range that people are used to for netbooks today. But it’s hard to predict a year from now. Also remember, they will be bigger.

Q: Price target you want to hit?

SP: No we don’t have one.

Q: What netbook are you running this on right now (for the demo)?

SP: That’s an Eee PC.

Q: With the APIs support W3C working group standards? What about docs for partners?

SP: There’s a lot of documentation on our website. And we’ve been reaching out to partners for a while.

MP: For standards, yes we’re working closely with all the standards group like W3C to standardize as much as we can. But web standards take a while to be finalized. But it’d be nice to see all this on different OSes.

Q: Will there be an app store? What about driver certification? What about editing apps – like editing photos?

SP: We will have more details about the idea of an app store down the line. We care about web apps – on the web there are hundreds of millons of applications.

MP: We’re working closely with hardware makers for the drivers.

SP: Back to apps that you can’t use on the web, like powerful editing. This will be a secondary device, it may be a primary device in terms of time spent on it, but we expect people to have other computers too.

Q: Codec support and native client support?

MP: Yes, everything that works in Chrome will work in Chrome OS.

SP: And we’re investing in new tech to make web apps run just like desktop apps. Chrome OS will also influence Chrome (the browser).

Q: Will you support Silverlight?

SP: Certain select plug-ins we’re trying to work on. But I don’t have a comment on working with Microsoft (laughs).

Q: Other browsers?

SP: Chrome OS is all about Chrome, so another browser can’t really work here. That said, it’s open source, so other browser makers can make their own OSes if they want.

Q: Will the system be exclusive to netbooks or other devices too? Any hardware partners you can make?

SP: Hardware details will come in the middle of next year. We are intially fully focused on netbook-like computers (clam shell). In the future it will be able to work on anything though.

Q: How big is the whole OS?

SP: Since it’s open source, there’s a lot in there right now. But we’re working hard to make it simple.

Q: Offline access with Gears? What about being on a plane?

SP: WiFi is the use case we have in mind. But having said that, there will be ways to plug in and play media (listen to music and read books, etc) And with HTML5 there is offline support.

Q: What WiFi will you use?

MP: We’re focused on 802.11n.

Q: Virtualization, can you run it now?

MP: Sure, you could build it and run it in a virtual machine. That’s a great way to compile and debug.

Q: What about partners like Adobe? So Android’s marketplace is key – what about Android apps on Chrome?

SP: Independent of Chrome OS we’re all about moving web apps forward – including things like Photoshop on the web. Android apps currently will not run on Chrome OS.

Q (from Mike): Steve Jobs said the same thing when he launched the iPhone (about web apps). There will be pressure to get Android like apps right?

SP: Currently we’re only working with web apps. The iPhone was a bit different because THEY made their own native apps. We’re not doing that, we’re doing all web apps for Chrome OS. Netbooks are a better size for web apps.

Q: What processors will this run on?

SP: x86 and ARM eventually.

Q: So different code?

MP: Not ready to answer that, but basically yes.

Q: What about other machine timeline? What about business model?

SP: We’re just focused on netbooks in 2010. For business model, Chrome OS is free, using the web more benefits us for a company.

Q: Any new ads in Chome OS?

SP: No plans for that. These are all just web apps.

Q: What does Chrome OS do that other browsers on other OSes can’t do?

SP: Most of what we show here you can do in other browser. But there are new user concepts we’re exposing, app tabs, panels, and there will be more.

MP: We can do more stuff with the file system and faster boot times.

Q: How do you get people past the cloud reliability? And what about storing this on Google’s servers.

SP: If your cloud is down, it affects every computer now, so this isn’t really much different. Compare the cloud reliability with what you have to do – the cloud compares favorably. In terms of trust, it’s important that users have choice. And things are open so developers can tell users what is going on.

Q: Is the Signature process – is Google in charge of that?

MP: Yes, we’ll open source that as well.

Picture 12

———Google co-founder Sergey Brin Enters———

Q: Chrome runs JavaScript really well – what about supporting Java?

SP: Technically there is nothing limiting what you’re talking about. But we’re focused on web apps.

Q: Dell has a full laptop but also a small netbook that runs ARM and is instant-on. Any plans to be a second OS on a laptop?

MP: No we’re focused on being the core OS on a machine.

Q: What about running printers or flip cams?

SP: We plan for all standard keyboards, mice, and storage devices. For printing – we’ll have more to share next year. Yes Chrome OS will print. We’re working on it.

Q: Is this about moving the community/ecosystem forward again?

MP: Yes definitely, that’s why we’re open sourcing it. Hopefully this will help other products out there. This makes it easier to work with hardware vendors too.

Q (from Steve): Realtime notifications on every page?

SB: I think we definitely need support for that in the browser. And especially in Chrome OS. Hopefully we can solve the problem of chatting when you’re not signed in to Google.

MP: There is a new notification API standard that is being worked on now.

Q: What about Wave.

SB: Wave will work with that.

Q: What is Chrome’s strategic position for Google?

SB: We really focus on user needs rather than strategies based on other companies. Netbooks are now $300 or $400 you can buy a bunch, but there’s no good way to manage a bunch of them — that’s where the web comes in, and Chrome OS comes in.

Water on the Moon: Even Google’s Celebrating!

November 14th, 2009

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Google’s been on a homepage logo changing spree: they’ve celebrated H.G. Wells, the bar code, Confucious, Gandhi, and Sesame Street over the last few months alone.

If you check Google.com now though, you’ll see that the search giant is celebrating something different: the discovery of water on the moon! NASA made the stunning announcement earlier today after its moon bombing mission successfully revealed water under the lunar surface. And now the Google (Google) logo depicts the bombing revealing water.

When you think about it, Google had a quick turnaround time for this logo. As fellow space enthusiasts, our hats go off to NASA and the men and women behind the successful mission. Hopefully this is only the beginning of something even bigger than ourselves.

Say Goodbye to Voicemail, Hello To Ribbit Mobile (500 Invites)

November 6th, 2009

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First, there was Google Voice. And all was good, and not so good. But it showed that there is a better way to manage voicemails than to listen to 15 in a row just to get to the one you care about.

Now, there is an alternative to Google Voice called Ribbit Mobile. And it too is very good. Ribbit Mobile is in private beta, but the first 500 people to sign up with the invite code “techcrunch” will jump to the front of the line.

Ribbit Mobile starts out by taking over your cell phone’s voicemail. You give it permission to do this by entering some codes it presents to you during the sign-up process. So Ribbit Mobile lets you use your existing number, something Google Voice also recently added as an option. Once you set up your voicemail, and record a new greeting message, you can get started.

All voicemails will now get routed to Ribbit Mobile and stored there. Every time you get a voicemail, it appears in your Ribbit inbox, where it can be played on your computer. It is also transcribed (using Phonetag/Simulscribe’s speech-to-text engine). And it is pretty accurate. It was even able to understand and transcribe a message left by my three-year-old son. Every transcribed voicemail also gets sent to you as an email.

So there is really no need to listen to a voicemail again. But you can retrieve them the normal way, by calling an assigned number you can save to your phone. The one drawback I found is that I no longer see the notification on my phone showing how many voicemails I have.

Ribbit also lets you route calls to any number, including Skype and Ribbit’s own Java phone which rings in your browser so you can take calls on your computer. It does not yet, however, let you assign different actions to different callers (put my wife through to my cell, put anyone not in my contacts through to voicemail).

When you are online, you can also sign into various social networks (Facebook, Twitter, LinkedIn, Flickr) and see recent Tweets, status messages, and photos from the person who is calling. It’s very Xobni-like in that way.

Soon there will be an iPhone app, and the ability to send “shouts” to Ribbit Mobile members. A shout is a voicemail that doesn’t actually ring the person’s phone, it just goes straight to voicemail, where it is then transcribed and sent along as a regular text message. Why talk, when you can shout?

Ribbit Mobile will launch with a free basic package, and then start charging between $10 and $30 a month for more services, such as human transcription. Ribbit was acquired by British Telecom last year for $105 million, so it’s not going anywhere.

One day, we’ll get a service like Ribbit Mobile or Google Voice that actually is built into our phones.

Ribbit Mobile

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Google offers Commerce Search solution

November 6th, 2009

Google, who tends to always be timely with new products, has released a new search product for commerce sites just in time for the holiday shopping season. Google Commerce Search allows websites to offer product search without having to host the feature themselves. Since the service is hosted in the cloud, commerce sites do not have to worry about capacity or infrastructure as a result of customers looking for products.

Probably the biggest testament to the new service is that it uses the same Google technology that people have come to rely on. Google Commerce Search even includes a built-in spellchecker so if a consumer is unsure how to spell what they are looking for they will be offered suggestions. Products can be sorted by category, price, brand or any other attribute. Administrators can even highlight special products or connect related ones to make them easier for shoppers to find. Pricing for Google Commerce Search is based on the number of products or items in your data feed and the number of search queries on a website each year.

Google has done their homework: 71% of online shoppers use keyword searches to find products. Any Google product manager reading that would have to think there is a place for Google in helping to fulfill that need for customers and commerce sites. You have to admit that Google knows search. Sometimes it is best to leave it to the experts.